Frequently Asqued Questions
- What does "all-inclusive" include? ↓
- Can I make special requests on my reservation? ↓
- Is room service available? ↓
- What theme nights do you offer? ↓
- Can I make dinner reservations at the specialty restaurants before I arrive? ↓
- What is the dinner dress code at the specialty restaurants? ↓
- Is Internet access available? ↓
- This is my first time to Mexico. Can I drink the water? ↓
- Do you offer day passes? ↓
- Are laundry and dry cleaning services available? ↓
- Is there an ATM machine on the premises or nearby? ↓
- Are babysitting services available? ↓
What does "all-inclusive" include? ↑
Our all-inclusive rate includes accommodations of your choice; all meals, snacks and beverages served in our restaurants and bars; plus entertainment and a variety of sports and activities. For detailed information on what is included in our all-inclusive rate, please click What's included.
Can I make special requests on my reservation? ↑
Special requests typically refer to bedding, room location and/or view, additional room amenities (i.e. rollaways, cribs, etc.), early check-in/late checkout and handicapped equipped accommodations. If you have special requests, please communicate your needs directly to your travel agent or contact our reservation department to ensure your requests are noted on your reservation. Please be advised that room assignment is subject to availability at check-in and we CANNOT guarantee any special requests prior to arrival.
Is room service available? ↑
Our all-inclusive rate includes all meals and snacks plus beverages served in our restaurants and bars. Room service is also available with surcharge.
What theme nights do you offer? ↑
Our buffet restaurant offers theme night dinners; reservations are not required. For detailed information on theme nights, please click Theme Nights.
Can I make dinner reservations at the specialty restaurants before I arrive? ↑
Reservations are required at our a la carte specialty restaurants. Restrictions apply. For further information or to make your reservations, please click Restaurant Reservations.
What is the dinner dress code at the specialty restaurants? ↑
The dinner dress code in our a la carte specialty restaurants is "casual formal" (no beachwear, flip flops or baseball hats). Men must wear long pants; no tank tops or t-shirts allowed.
Is Internet access available? ↑
Marival Resort & Suites offers both wired and wireless Internet access for hotel guests. The cost is $10.95 USD plus tax for 24 hours; the wireless signal is available in your room, the lobby and restaurants plus limited areas on the beach and around the pool. Internet access is also available in our Business Center during normal business hours. The rate is $25 MXN (approximately $2.50 USD) per 15 minutes. Rates subject to change without previous notice.
This is my first time to Mexico. Can I drink the water? ↑
Marival Resort & Suites has a water purification system so the water from the tap is potable, which means you can drink it. Because of the purification process, however, the water may leave an aftertaste. For this reason, some guests choose to drink bottled water. The tap water is, however, safe for bathing and brushing your teeth.
Do you offer day passes? ↑
Day, night and full day passes are available. Please contact our reservation department for rates and information.
Are laundry and dry cleaning services available? ↑
Laundry and dry cleaning services are available. In addition, self-service coin-operated laundry facilities are located on the premises and are open daily from 7 AM to 10:30 PM. Laundry and dry cleaning services are not included in our all-inclusive rate. Tokens are available for sale at the front desk.
Is there an ATM machine on the premises or nearby? ↑
An ATM machine is located within walking distance.
Are babysitting services available? ↑
Babysitting services are available with surcharge. For current rate information or to schedule services, please contact the concierge desk a minimum of 24 hours in advance.