FAQ's

 

What does "all-inclusive" include?

Our all-inclusive rate includes accommodations of your choice; all meals, snacks and beverages served in our restaurants and bars; plus entertainment and a variety of sports and activities. For detailed information on what is included in our all-inclusive rate, please click What's included.

 

Can I make special requests on my reservation?

Special requests typically refer to bedding, room location and/or view, additional room amenities (i.e. rollaways, cribs, etc.), early check-in/late checkout and handicapped equipped accommodations. If you have special requests, please communicate your needs directly to your travel agent or contact our reservation department to ensure your requests are noted on your reservation. Please be advised that room assignment is subject to availability at check-in and we CANNOT guarantee any special requests prior to arrival.

 

Is room service available?

Our all-inclusive rate includes all meals and snacks plus beverages served in our restaurants and bars. Room service is also available with surcharge.

 

What theme nights do you offer?

Our buffet restaurant offers theme night dinners; reservations are not required. For detailed information on theme nights, please click Theme Nights.

 

Can I make dinner reservations at the specialty restaurants before I arrive?

Reservations are required at our a la carte specialty restaurants. Restrictions apply. For further information or to make your reservations, please click Restaurant Reservations.

 

What is the dinner dress code at the specialty restaurants?

The dinner dress code in our a la carte specialty restaurants is "casual formal" (no beachwear, flip flops or baseball hats). Men must wear long pants; no tank tops or t-shirts allowed.

 

Is Internet access available?

Marival Resort & Suites offers both wired and wireless Internet access for hotel guests. The cost is $10.95 USD plus tax for 24 hours; the wireless signal is available in your room, the lobby and restaurants plus limited areas on the beach and around the pool. Internet access is also available in our Business Center during normal business hours. The rate is $25 MXN (approximately $2.50 USD) per 15 minutes. Rates subject to change without previous notice.

 

This is my first time to Mexico. Can I drink the water?

Marival Resort & Suites has a water purification system so the water from the tap is potable, which means you can drink it. Because of the purification process, however, the water may leave an aftertaste. For this reason, some guests choose to drink bottled water. The tap water is, however, safe for bathing and brushing your teeth.

 

Do you offer day passes?

Day, night and full day passes are available. Please contact our reservation department for rates and information.

 

Are laundry and dry cleaning services available?

Laundry and dry cleaning services are available. In addition, self-service coin-operated laundry facilities are located on the premises and are open daily from 7 AM to 10:30 PM. Laundry and dry cleaning services are not included in our all-inclusive rate. Tokens are available for sale at the front desk.

 

Is there an ATM machine on the premises or nearby?

An ATM machine is located within walking distance.

 

Are babysitting services available?

Babysitting services are available with surcharge. For current rate information or to schedule services, please contact the concierge desk a minimum of 24 hours in advance.

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Guest Reviews

41 Reviews

  • Marie

    I am not sure of the dates, it was March 8 or March 9, for one week. We spent a wonderful week . It was the third time we were coming to the Marival. The first time was many years ago, but the second time was in 2012, and the third in 2013. This year we had a suite oceanfront and this was perfect. Sunsets were incredible. We are planning to come back in March 2014 for a stay of two weeks this time. Everything was almost perfect. If I have one comment to say was that the couch in the living room was not comfortable. I suspect kids had fun jumping on it! but that was OK anyway because we did not stay in the room that much. We enjoyed what we came for, the sun and activities in the evening. We will see you next year for another great vacation!

  • Bernhad

    We stayed in January with our grand son for 1 week and had a very nice time .Our grand son liked it a lot and told all the other grand children about it.Now we have to bring them every year as well.

  • Richard

    This was our fourth visit to Marival and we will be back the staff is extremely friendly and make it a very special time, we get to know more of them each time and consider many to be friends. I have no intention of buying a time share and find some of the time share sales people to be very pushy, I always say up front that I will not buy but they don't want to take no for an answer. All in all I recommend Marival to everyone I know who are visiting Puerto Vallarta.

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